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›Creating SMS campaign

Creating SMS campaign

  • Creating SMS campaign
  • Inbox

Contacts

  • Importing contacts via Address book
  • Importing contacts via CSV/Excel
  • Importing contacts via vCard
  • Importing contacts via Enter numbers manually

Message

  • Message personalization
  • Message template
  • URL Shortener
  • Measuring click-through rate
  • Sender type
  • Message shortener
  • Unicode
  • Message concatenation
  • Sending restrictions
  • Scheduling campaign
  • Campaign cancellation

Review

  • Testing your campaign

Opt-out

  • Opt-out

Blacklist

  • Blacklist

FAQ

  • FAQ

Inbox

Can I communicate directly with a customer?

You are able to interact with your customers directly and receive their reactions through two-way SMS.

To use two-way SMS, you must choose the correct sender type in the second step of SMS campaign.

However, be aware that two-way SMS may not be supported in some countries and/or by a specific sender type. To see whether your designated country and/or sender type supports two-way communication, see our price list.

Where can I see a response from my customer?

If you selected one of the sender types that supports two-way SMS communication with your customers in your designated country (see the price list to make sure it is the case), you can see their responses in:

  • Inbox (in the menu, click Reports > Inbox, or Dashboard > in section Inbox > Go to inbox)

    • Your customers' replies to messages are delivered to Inbox if you use one of the following sender types: System number or Short code
  • Your mobile phone inbox

    • Your customers‘ responses to your message go to your mobile phone inbox when you use: Own number sender ID

Text sender ID is not supported for Two-way SMS communication.

← Creating SMS campaignImporting contacts via Address book →
  • Can I communicate directly with a customer?
  • Where can I see a response from my customer?
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