Inbox

Can I communicate directly with a customer?

You are able to interact with your customers directly and receive their reactions through two-way SMS.

To use two-way SMS, you must choose the correct sender type in the second step of SMS campaign.

However, be aware that two-way SMS may not be supported in some countries and/or by a specific sender type. To see whether your designated country and/or sender type supports two-way communication, see our price list.

Where can I see a response from my customer?

If you selected one of the sender types that supports two-way SMS communication with your customers in your designated country (see the price list to make sure it is the case), you can see their responses in:

• Inbox (in the menu, click Reports > Inbox, or Dashboard > in section Inbox > Go to inbox)

  • Your customers' replies to messages are delivered to Inbox if you use one of the following sender types: System number or Short code

• Your mobile phone inbox

  • Your customers‘ responses to your message go to your mobile phone inbox when you use: Own number sender ID

Text sender ID is not supported for Two-way SMS communication.