Viber sender registration

How to register new Viber sender

To register new Viber sender we need from you:

• Business name
• Business address
• Business phone number
• Business website
• Sample message
• Description of your business and its services (max. 1000 characters, no URL links)
• Description of what the business messages chat will be used for (max. 400 characters, no URL links)
• Your logo in the PNG format in ALL the following resolutions: 360x280px, 256x256px, 130x130px, 100x100px, 65x65px, 50x50px
• Legal name
• Beneficial owner
• To fill and send us back:
  • Signed Warranties letter
  • BM (Gaming+Gambling companies) Warranties letter
  • BM (Micro credit and loan companies) Warranties letter
  • Service Form Chat Screen Service Name

What are the fees for the Viber sender?

There is a minimum monthly commitment: 3 026.5 or 4 539.75 credits (according to the destination)

Viber's minimum monthly commitment is the minimum consumption a company is required to pay per month for active sender ID, regardless of whether it sends a message through the sender or not. Because Viber charges only per message/session, it's important that companies commit a minimum spend to continue with a Business account. This is required by Viber and has also the goal to avoid setting up many accounts that turn out to be inactive or with very low usage.

Example: If for the calendar month of September you send Viber messages to the Czech Republic (according to the valid price list) with a total value of 3000 credits, you will pay MMC for the Czech Republic, i.e. 3 026.5 credits (your BulkGate account will be debited with a surcharge of 26.5 credits , i.e. the difference of 3026.5 credits - 3 000 credits ). If you send 4 000 credits worth of messages, you will pay 4 000 credits (no additional MMC is payable, because you have fulfilled the MMC condition by exceeding 3 026.5 credits for the Czech Republic organically)

Please note this 3 026.5 credits is a minimum monthly commitment, not an additional fee. So if your monthly volume is above 3 026.5 credits you will pay only monthly consumption. If your volume is less than 3 026.5 credits then this sum will be charged.

Viber charges only READ and DELIVERED messages. Messages with other statuses expire and are refunded to your BulkGate account.

How long it takes to register a new Viber sender?

Approval takes 7 business days.

How to reactivate Viber Business sender

Your Viber Business sender can be deactivated up to three times a year. If an account is deactivated more than three times, it may be permanently blocked by Viber. An account so blocked may not be able to be reactivated thereafter.

• In order to reactivate the service (Viber Business sender), you must go through the entire period of fulfillment - MMC.

  For example, if you deactivate Viber Business sender on 2 November, you will still have to pay the full amount for the monthly fulfillment for the entire month of November.

• To reactivate Viber Business sender, contact our support.

• BulkGate will charge a fee of 605.3 credits for reactivation. This fee covers the cost of processing and handling the request with Viber company.

• A request to deactivate a Viber sender must be submitted at least 7 days in advance.

Notification

Each messaging service (promotional, transactional, session) is priced differently and prices may vary seasonally.

Viber requires a minimum monthly spend for each service (one-way, two-way, session) and for each country. This amount depends on the expansion of Viber in the territory.

The monthly minimum applies if the company is registered and has an active sender ID.

The minimum fee is calculated monthly and is not cumulative.

If your business has registered different services (one-way, two-way, session), the monthly minimum spend applies to each service (not your business or sender ID).

If you plan to send transactional (informational or notification) messages to the countries listed below, i.e. Ukraine, Belarus and Russia, your messages must use templates approved and required by Viber. BulkGate allows you to send 2 types of transactional (information and notification) messages : a) transactional message without template and b) transactional message with template. More info here.