History

Where can I see my messaging history?

BulkGate Portal keeps track of your bulk SMS and SMS notifications activity and provides you with a messaging history list for you convenience.

To find messaging history:

  1. Click Reports in the menu
  2. Click History
  3. See additional information about history in order to understand it better

Note that by default you see messaging history of the past 30 days. However, you can change this by choosing a specific date in the left-upper corner of the history window.

You can also filter your messaging history according to other filters such as phone number, status of the campaign and others, by clicking Filter.

See how to work with history

How can I export my messaging history?

To export your history:

  1. Click Reports in the menu
  2. Click History
  3. Click on the Date range in left-upper corner and select a date
  4. Optionally, select other filters, such as status, phone number, wallet etc.
  5. Now you see your filtered messaging history. It is worth understanding what information history list provides before you go to the next step
  6. Click Export selected to download CSV file either for the whole list or for an individual SMS campaign

What information can I find in history?

SMS history list contains numerous information about your sent bulk SMS and SMS notifications.

The history list displays in default format:

  • Channel - shows the service the message was sent (SMS, Viber)
  • Product - shows whether you sent your text messages through BulkGate Portal, BulkGate APIs, or one of our SMS modules
  • Recipient - shows a recipient’s number, country and operator. If you sent bulk SMS message through BulkGate Portal, or SMS module, it shows whether it was SMS campaign, or Smart SMS campaign. However, in this case you need to click on the line first in order to see the whole list or recipients of your campaign
  • Status of your sent message
  • Price in form of credits

Furthermore, if you click on an individual line, you can see additional info such as:

  • A message text
  • SMS ID - read more about SMS ID
  • Routes - your bulk SMS campaigns are sent through promotional route, SMS notifications are sent through transactional route, respectively
  • Sender type - read more about sender type
  • Wallet - read more about wallet
  • Tag (TAG)- marking the message for further filtering

What is SMS ID and where can I find it?

Every text message has a unique SMS ID. This identification can be useful if you have a problem with delivering SMS messages. By providing an SMS ID to us we can solve the problem with the carrier. However, be aware that an SMS ID must not be older than 2 days.

To use SMS ID for reporting the issue:

  1. Click Reports in the menu
  2. Click History
  3. Click on the line of the message you have a problem with
  4. Copy the SMS ID
  5. Click Support in the menu
  6. Click Contact Us
  7. Click on Select subject and select the type of problem
  8. Select Message delivery issue
  9. Fill in the country, channel and paste the copied SMS ID in theMessage ID field, describe your problem and click Send

Which statuses can be displayed in SMS history?

Accepted (Sent) - the message was sucesfully delivered to the provider who tries to deliver it to the end user. When the end device is out of signal, has full inbox etc. and the message cannot be delivered - the provider tries to deliver this message to the cell phone again (the delivery time depands on the operator).

Delivered - the message delivered succesfully to the end device.

Error - the message cannot be delivered at all, due to not live number, etc.

In our system every submitted messages are charged.

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