Inbox
Can I communicate directly with a customer?
You are able to interact with your customers directly and receive their reactions through two-way SMS.
To use two-way SMS, you must choose the correct sender type in the second step of SMS campaign.
However, be aware that two-way SMS may not be supported in some countries and/or by a specific sender type. To see whether your designated country and/or sender type supports two-way communication, see our price list.
Where can I see a response from my customer?
If you selected one of the sender types that supports two-way SMS communication with your customers in your designated country (see the price list to make sure it is the case), you can see their responses in:
Inbox (in the menu, click
Reports
>Inbox
, orDashboard
> in sectionInbox
>Go to inbox
)- Your customers' replies to messages are delivered to
Inbox
if you use one of the following sender types:System number
orShort code
- Your customers' replies to messages are delivered to
Your mobile phone inbox
- Your customers‘ responses to your message go to your mobile phone inbox when you use:
Own number sender ID
- Your customers‘ responses to your message go to your mobile phone inbox when you use:
Text sender ID is not supported for Two-way SMS communication.