Orders

When creating an offer in the Smart SMS campaign, you have an option to include an order form. Adding an order form to your offer enables your recipient to express interest in your offer, and you to collect valuable contact information from them. When somebody fills the order form, it becomes visible in your order list.

Where do I see orders from customers?

To see orders from your customers that have filled an order form:

1. Click Business Page in the menu
2. Click Orders
3. You now see a list of customers that filled order forms for your individual offers

Take a look at how you can manage orders.

How can I manage orders?

Anytime a recipient of your Smart SMS campaign fills an order form, the order list is updated. However, depending on what kind of an offer you sent out, your job doesn't end here. In the case that you’re selling a product or a service, you want to contact your customer and update the status of his or her order.

In order to contact a customer and update order status:

1. Click Business Page in the menu
2. Click Orders
3. You now see a list of customers that filled order forms for your individual offers
4. Find the customer you want to contact. In the column Contact, click on the phone number if you want to send a message or on the email address if you want to contact the customer by email.
5. Click on the customer's name for the order detail
6. Change the order status in order to keep a better overview of your order list
7. Click on the Change status button below the order status to save
8. In the Customer info section, click the Send message icon in the upper right corner to send a message to the customer